Dundonald International Ice Bowl takes pride in providing a high standard of customer service. To ensure we are continually improving on our service, we value all feedback from our customers.
Our customer charter outlines our customer service standards, the timescales you should receive a response when you contact us and the process you can follow when making a customer comment or complaint. Download a copy of our customer charter.
To help measure our performance, we gather feedback from customer questionnaires where we aim to achieve a target of 85% of customers rating us either excellent or good in a number of specific service areas across all facilities/services. Download a copy of our customer service performance standards.